Surf Roots, Software Thoughts

Earlier today I wrote a post describing my difficulties with Aptana, which is an IDE for PHP, Ruby on Rails, and other things.  A few hours after I published my post I was contacted by means of a comment and an email by several people from the Aptana engineering team.  They wanted to know more about my troubles and offered personal assistance.  Are you kidding me?  This is perhaps the most exquisite customer service I’ve ever been witness to.  Not only is the Aptana team willing to help me for free, but they’re also actively searching for bloggers having trouble.  I’m speechless.

Customer service like this makes me want to run down the streets of Seattle skipping and screaming, “Aptana! Aptana!”  Seriously.  Once I get a response I’m going to give Aptana another chance as an environment for running Rails apps - currently I just use it for text editing.

Hats off to you guys, Aptana engineering team.